Terms & Conditions
1. Terms of Hire
Hirers must be aged 18 years or over, identification will be required where the hirer may not look the required age.
It is the hirers responsibility to check all required dimensions for space needed for our equipment. - Upon arrival where equipment will not fit within the desired area. Dream Creations reserve the right to 100% of hire costs.
Unless confirmed otherwise, all bookings are INDOORS.
Dream Creations only hire on grassed or indoor areas. Bouncy castles will not be set-up for areas which are tarmac/ or on hard outdoor surfaces.
Public liability insurance is excluded in its entirety following any claim or injury to any third party or employee. Whether directly or indirectly related to the use of drugs and/or alcohol.
Dream Creations excludes any liability for injury, loss or damage caused to any person using the equipment contrary to our terms & conditions.
Whilst the equipment is in the hirers possession and control. Liability for injuries or other losses caused, rests solely with the hirer. It is strongly recommend that the hirer has appropriate public liability insurance, covering his/her liability arising from the use of our equipment.
2. Booking fees & charges
Your deposit is a non-refundable booking fee.
Booking fees are to be paid immediately, when equipment and dates have been reserved. Dream Creations will not hold any dates for equipment without a booking fee paid.
Final balances are due seven days prior to set up of any equipment unless otherwise agreed.
Unless otherwise stated, all promotion/discount codes are applicable to the hire price of the products only; any delivery, setup, collection and other charges are not included.
We will not deliver to an unsecured location without the hirer being present.
Dream Creations will require a call out charge of £25 per hour or part of, if needed to attend any event/premises where fault is not regarded as our own.
Damage to any equipment provided by Dream Creations as a result of negligence on the hirers part, will be charged accordingly.
Please treat our equipment with respect, mistreated, overly dirty equipment when being collected will incur a £25 cleaning charge.
Collections after 1930 (evening) not pre-arranged will incur an additional charge starting at £25. All collections after 19:30 must be pre-arranged on Booking as will be factored into your package price.
3. Cancellations
All cancellations must be communicated via email by contacting info@dream-creations.co.uk
Cancellations before seven days of booking will be refunded any monies paid minus their booking fee.
Cancellations within 7 days of a booking will be liable for the whole hire costs unless agreed. The Dream Creations Team take a common sense approach to cancellations and want to ensure customers are left with a positive experience.
Cancellations for adverse weather situations will NOT be refunded. If your event is outdoors and you have failed to inform the Dream Creations Team, Dream Creations reserve the right to cancel with the hirer liable for all costs.
Where severe winds above 24mph, rain are forecast for any outdoor event, or if the ground is wet Dream Creations will not be able to hire out equipment. Dream Creations will work with the Hirer to attend an alternative date where possible.
Unless agreed all bookings are INDOORS. An outdoor booking must be confirmed in advance with the Dream Creations Team as you may be required to provide suitable cover i.e. a marquee. Any bookings that are NOT indoors on arrival and with no suitable cover will be cancelled with the hirer liable for the whole hire cost.
Refunds will be paid back to the account/payment method you provided when booking
Dream Creations reserve the right to cancel any booking, where there is a potential health & safety risk to the hirer, their guests or the public. We operate a common sense approach in regard to weather conditions.
Please bear in mind, after equipment is installed, weather conditions may not make the equipment suitable for use.
4. Delivery Policy
On booking, a member of the Dream Creations Team will inform you if any additional charges are applicable.
If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity. Delivery times can be arranged during the booking process for venues only. However you can schedule a delivery outside of our normal delivery hours of 6am - 12 noon if you wish.
Upon delivery the hirer agrees to the Terms and Conditions of Hire and must pay any remaining balance when accepting delivery of the assets. Dream Creations will NOT deliver any assets without the final balance paid either on delivery or prior to event date as in accordance with the above booking fees and charges.
Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. You will be liable for the whole hire costs if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.
5. Inflatables Terms of Use
The Operator of the inflatable must be a responsible adult over the age of 18 years.
This Operator must ensure the correct height of user is allowed on the inflatable. All inflatable are for children up to 1 metre tall, usually the age of seven.
No smoking on or within close vicinity of the inflatable and its accessories.
Do NOT attempt to move the inflatable once secured in position, Only trained personnel may move the inflatable.
The Operator must ensure no more than the recommended number of users are allowed on the inflatable at any one time.
The Operator must ensure the correct height of user is adhered to at all times.
Socks are to be worn at all time but no shoes, spectacles, sharp object or food allowed on the inflatable whatsoever.
Face paint, glitter tattoos, party poppers, confetti, streamers or silly string is strictly forbidden on all of our equipment. The dye from these objects can stain the equipment. The hirer will be responsible for any damage caused, and cleaning charges if these objects damage an inflatable.
Acrobatics/summersaults are strictly forbidden on the inflatable. The operator must be aware users must simply bounce up and down with no pushing or climbing on any part of the inflatable.
Heavier children should be separated from smaller ones, using a rotating system for using the inflatable.
The Operator must ensure the unit remains intact and should regularly inspect the Inflatable and it’s anchorage for any signs of loosening. In the event of failure, all users are to be safely removed and the inflatable restored to safe operation.
Accidents must be reported in the relevant accident book, including dates and accounts of what occurred and signed by the injured third party representative.
Weather conditions are to be monitored, taking the inflatable out of use, when wind speeds exceed 24mph. Heavy rainfall should result in the inflatable being taken out of use and electrical equipment unplugged. If the equipment can be moved, it must be taken to a dry location.
The blower is to be checked regularly to ensure it remains in place. In the event of loss of pressure, the operator must check no rubbish is restricting the fan from its operation. No member of public should have any access to the blower or its electric sockets.
Seams and zips must be monitored for any tears.
The hirer will be deemed to have inspected the equipment and any accessories and will have agreed that it is supplied in good condition unless brought to the attention of Dream Creations when erecting the inflatable.
The hire period will have been agreed prior to delivery of the inflatable. Any obstruction by the hirer or their guests will be charged at £25 per hour during takedown.
Please treat our equipment with respect, mistreated; overly dirty inflatable's, when being collected will incur a £25 cleaning charge.
Public liability insurance is excluded in its entirety following any claim or injury to any third party or employee. Whether directly or indirectly related to the use of drugs and/or alcohol.
Dream Creations excludes any liability for injury, loss or damage caused to any person using the equipment contrary to our terms & conditions.
Whilst the equipment is in the Hirer’s possession and control. Liability for injuries or other losses caused, rests solely with the hirer. It is strongly recommend that the hirer has appropriate public liability insurance, covering his/her liability arising from the use of our equipment.
6. Soft play terms of use
All soft play equipment is suitable for use by children under 5 years. Dream Creations strictly prohibits the use of soft play equipment for anyone over the age of 5 years.
The Hirer will be deemed to have inspected the equipment and any accessories and will have agreed that it is supplied in good condition unless brought to the attention of Dream Creations when setting up the equipment.
A competent adult must supervise soft play equipment, over the age of 18 years at ALL times.
No smoking on or within close vicinity of our soft play equipment.
Strictly NO SHOES, sharp objects, food, beverages allowed on soft play mats, ball pools or equipment.
The Hirer prior to collection of the equipment must collect Ball pool balls. Failure of this requirement will result in a £25 collection charge.
Soft play pieces must be placed back in the original set up location ready for collection, including all balls in the ballpit.
The Hirer is responsible for the care and security of all soft play equipment, whilst in their possession. Damage to any equipment whilst in the hirers possession will be charged accordingly.
Soft play equipment is sanitised between every hire, however please try to keep the soft play equipment in as clean state as possible, this helps to protect the longevity of our equipment. Please treat our equipment with respect, mistreated; overly dirty equipment, when being collected will incur a £25 cleaning charge.
Face paint, glitter tattoos, party poppers, confetti, streamers or silly string is strictly forbidden on the soft play. The dye from these objects can stain the equipment. The hirer will be responsible for any damage caused, and be liable for any cleaning charges these objects are used on the soft play.
The hire period will have been agreed within email prior to delivery of the soft play equipment. Any obstruction by the hirer or their guests will be charged at £25 per hour or part of.
Accidents must be reported to the person in charge, including dates and accounts of what occurred and signed by the injured third party representative.
Public liability insurance is excluded in its entirety following any claim or injury to any third party or employee. Whether directly or indirectly related to the use of drugs and/or alcohol.
Dream Creations excludes any liability for injury, loss or damage caused to any person using the equipment contrary to our terms & conditions.
The Hirer is responsible for the care/supervision of all users of the equipment. Whilst the equipment is in the Hirer’s possession and control. Liability for injuries or other losses caused, rests solely with the Hirer. It is strongly recommend that the Hirer have appropriate public liability insurance, covering his/her liability arising from the use of our equipment.